Shipping & Returns

Your first aid and safety products will be delivered to your door within 48 hours when you place your order between 8am and 12pm, Monday to Friday.

We do require a signature on delivery, so your shipping address should always be attended during business hours.

Our shipping rates are fixed for delivery almost anywhere in Australia, and get better as your order gets bigger!

 

Shipping rates

Order value - Shipping rate

Under $99 - $15.00

Over $99 - Free

 

Signature on delivery

We do require a signature on delivery, so your shipping address should always be attended during business hours.

Customer pick up

Avoid the cost of Shipping and collect your order directly from our office at 5 Cato Street, Hawthorn East, Victoria. Call Customer Service on 1300 730 079 to arrange pick up between 8am and 4pm, Monday to Friday.

 

Product returns

Please check your goods as soon possible after delivery.

Notice of discrepancies or returns must be made to our office within seven days of receiving your goods. We will issue a Return Authorisation Number, which must accompany the returned goods, unused and in the same condition they were sent.

We undertake to replace, exchange or refund any undamaged product returned to us unused, with a Return Authorisation Number. A restocking fee of 20% may apply for change of mind. Shipping expenses will only be refunded if the goods are faulty or do not match your order.