COVID-19 and shopping with us
The safety of our team and our customers is our top priority.
At Brenniston, like so many workplaces, we’ve evolved every aspect of our business to respond to the COVID-19 pandemic: from safely engaging with our customers and contractors to changing our administration, manufacturing, warehousing and distribution operations.
We’ve implemented a series of health and safety protocols that include a ban on all visitors entering our workplace, contactless loading dock drop-off and pick-up, strict internal social distancing, enhanced and multiple hygiene stations, mandatory mask-wearing, and zero-tolerance for coming to work unwell with support provided as needed.
We abhor price gauging and have only passed on price increases from our suppliers. We have also absorbed prices rises across our range of workplace first aid kits, workplace first aid supplies and workplace safety supplies to maintain greater affordability.
Shopping with us online
If you have questions try our quick and easy online chat, email email@example.com or call Brenniston Customer Care on 1300 730 079 during business hours.
Shopping with us in person
Our Customer Care Team, Territory Managers and First Aid Kit Auditors are here to help you make your work a safer place.
To ensure best practice hygiene and social distancing, we are encouraging phone, live video and email contact. Call or email us to discuss a video consultation on a day and time that best suits from the comfort of your work, office or home.
As our shipping partners adapt to the pandemic’s challenges, our normal delivery has been impacted.
Delivery may be delayed due to a reduction in our shipping partners’ freight capacity or an increase in parcel volumes, many which require manual sorting.
When your workplace first aid or workplace safety supplies leave our headquarters, you will be emailed a tracking link for accurate delivery information. For Melbourne Metro customers, Ben - our driver - is in contact throughout the day and we can pass on his updates to you if required.
To minimise the risk of contracting or spreading COVID-19, we no longer require a signature for order delivery. This includes parcels collected from a Post Office and those delivered to your home.
A driver or delivery contractor will ask for and record your name, and sign on your behalf.
You will still need to be present, but this exchange will involve no contact.
Product Exchange and Return
Due to COVID-19 health concerns, we cannot accept exchange or return (for refund) on any product due to change of mind.
‘Change of mind’ includes circumstances where the product is no longer required or has been sourced at a lower price.
- if a product fails to work or do what was described, you are entitled to a remedy
- if a product is faulty, you are entitled to a repair, replacement or refund, depending on the nature of the fault.
The Brenniston team is always here to help.
We’re working hard to provide you with exceptional customer care.
If you experience longer wait times or delayed responses when contacting us, we would appreciate your patience. For immediate service, check out our Customer Care FAQ page for answers to common questions, or chat with us online.
We are committed to providing our services and delivery without disruption, and thank you for your support, patience and understanding. Please continue to follow government guidelines for staying safe and healthy.